Frequently Asked Questions

I’ve never used Bleen before. How do I go about booking a consultation?

There are two ways to book an appointment at your clinic with Bleen: by phone, or online. If you attend a clinic in particular or have a family doctor, Bleen offers free consultation booking at your regular clinic. Click here to book a consultation.

Otherwise, you must contact your clinic to obtain the telephone number dedicated to its consultation booking by phone.

How can I cancel the SMS notifications?

In your email inbox, find the subscription email you received from Bleen for notifications. Use the link in that email to cancel the SMS notifications.

If you can’t find that email, don’t worry. The notifications will stop automatically after 20 text messages or 24 hours, whichever comes first.

How can I be sure that the consultation was booked under my name?

All the information relevant to your consultation is detailed on the confirmation page (step 5 of the registration process). A detailed confirmation will also be sent to you by email, and you will receive a reminder call.

How do I cancel my appointment?

There are 2 ways to cancel your appointment:

Look for the hyperlink in the email you received a few minutes after you completed your online registration and click on the link to cancel your appointment.  If you can’t find that email, take a look in your spam folder.

OR

Wait for the reminder call you will receive approximately 60 minutes before your consultation and follow the instructions to cancel your consultation.

Remember: search fees (if applicable) are not refundable when you cancel your registration.

I waited longer than expected at the clinic. Why?

Bleen offers a search engine for consultations. This means you can book a consultation based on the schedule and availabilities of the clinic at the time of your search. Bleen has no control over the clinics’ schedule management and despite our best efforts to predict the expected time for consultations, delays at the clinic are possible.

Can Bleen really save me waiting time?

Of course! The average waiting time in clinics using Bleen services has been reduced by 82%! By helping clinics organize their schedules, we successfully eliminated morning waiting lines. Patients are now calm and serene when they arrive at the clinic, and the average waiting time went from 246 minutes down to 45 minutes, with 80% of patients waiting less than 75 minutes. We make it our mission to continue to improve healthcare access!

I received a notification advising me of a new availability. However, when I searched for it, it was no longer offered. Why?

When a consultation becomes available, the notification is sent to several people. This new availability is then offered to the first person who performs a search.

It is possible to register more than one person for the same consultation?

A consultation is only valid for one person. Once you’re registered, you can contact the clinic and ask whether the doctor would accept seeing more than one patient at that time.

How does the reminder call work?

You will receive a reminder call 60 to 90 minutes before your consultation. Please come to the clinic even if you miss the call.

Can I search for a next-day consultation?

The consultations offered to you are first and foremost for the same day of your search. Some clinics may offer next-day consultations, but these usually become available in the evening, when no consultations for that day are left.

I booked online, but I can’t remember the time of my consultation and/or the name of the clinic. How can I get this information?

Your consultation information are first displayed on your screen once your booking is completed. A few minutes later, we will send you a confirmation email with that same information. If this email is not in your inbox, take a look in your spam folder.

Why am I being refused a search if I already have a consultation booked within the next 24 hours?

The system does not authorize the search for a second consultation when you already have one scheduled at your clinic. Health card numbers are monitored to prevent any abuse. Check your email inbox to locate the confirmation email that details all necessary information for the consultation you already reserved.

The wrong clinic is associated to my profile. What do I do?

If you wish to modify the clinic associated to your profile, please send an email to our customer service: specialist@bleen.ca

Can I choose the date of my consultation?

By default, the system will offer you the first available consultation. You have the option, however, to specify the date and/or time at which you would like the search to start from.

Why is the system offering me a consultation in a clinic affiliated to my usual clinic?

The system starts by checking whether there are any availabilities with your family doctor. In the event there isn’t, the system verifies whether there are any consultations available at your usual clinic. Finally, if no consultation is available, the system makes one final attempt by checking all the clinics affiliated to the Family Health Group your clinic belongs to.

I was looking to book a consultation within the next 24 hours but the system is offering me a consultation in several days. Why?

The system starts by checking whether there are any availabilities with your family doctor. If he doesn’t have anything available today, the system verifies if you can see another doctor at your usual clinic within the next 24 hours. If nothing is once more available, the system looks whether your family doctor can see you within the next 8 days.

Please note that these guidelines may vary in some clinics.

I’ve been trying for several days now to book an appointment at my usual clinic and there’s never any availability when registration starts. Why?

There are cancellations throughout the day when people register or confirm by email or phone. You can therefore try to register at different moments during the day.

Can I complete the registration process for another person?

Of course! You simply need to enter the information of the person who needs to see a doctor (name, health card number, etc.)